De999 Terms and Conditions

01 General Terms & Conditions

By accessing or using the de999 platform, you fully agree to these terms and conditions. Failure to comply may result in restricted or terminated access to your account. It is therefore important to read this entire document carefully before using de999 for the first time.

De999 is an online gaming and Sports Betting platform built with Bangladeshi players in mind. By using de999's services, you agree to and accept these terms and conditions.

These terms and conditions apply to all de999 products, services, mobile apps, and websites. If anything is unclear, please contact our support team.

02 Account Register

The following requirements must be met to open an account at de999. Accounts registered with incomplete or inaccurate information may be terminated at any time.

• You must be at least 18 years old to register — no exceptions.
• Each person may only open one account. If multiple accounts are found under the same individual, all of them will be cancelled.
• The name, phone number, and bank/mobile banking details you provide at registration must be accurate and belong to you.
• Opening an account under someone else's name or a false identity is strictly prohibited.
• Keeping your password secure is your responsibility. de999 is not liable for any breach of account security.
• De999 may request KYC (Know Your Customer) verification at any time. Failure to cooperate may result in temporary or permanent account suspension.

03 Deposit Rules

Deposits at de999 can be made via bKash, Nagad, Rocket, bank transfer, and cryptocurrency. All deposits are processed in accordance with de999's terms and conditions.

• Minimum deposit amount: BDT 200 (may vary by payment method).
• You must use your own payment account when making a deposit.
• Depositing using a third party's account is prohibited and such deposits may be returned.
• After a successful deposit, your balance is typically credited within 5–15 minutes.
• If a delay occurs due to a technical issue, contact the support team with proof of the transaction.
• De999 reserves the right to verify any deposit, and suspicious transactions may be blocked.

Minimum and maximum deposit limits are subject to change. Visit de999's deposit page for the latest information.

04 Withdrawal Rules

A verified account is required to make withdrawals from de999. All withdrawal requests are processed in accordance with de999's terms and conditions.

• Your account must be fully verified (National ID or passport) before making a withdrawal.
• Minimum withdrawal amount: BDT 500.
• Withdrawals are typically processed within 3–24 hours. Slight delays may occur on weekends.
• Withdrawals must be made to the same payment method used for the deposit, with limited exceptions.
• Withdrawal requests may be held if bonus wagering requirements have not been met.
• Daily withdrawal limits apply, though VIP members enjoy higher limits.
• De999 reserves the right to investigate withdrawals if suspicious activity is detected.

05 Bonuses & Promotions

De999 regularly offers a variety of bonuses and promotions. Each bonus comes with its own conditions, which form part of de999's terms and conditions.

• The welcome bonus is available on the first deposit only and cannot be claimed more than once per person.
• Each bonus has a specific wagering requirement (typically 20x–30x). Bonus funds cannot be withdrawn until this requirement is met.
• The minimum deposit required to qualify for a bonus varies by promotion.
• All bonuses will be voided if multiple accounts or proxies are used to claim them.
• De999 reserves the right to modify, limit, or discontinue any bonus or promotion at any time.
• If bonus abuse — such as arbitrage or collusive betting — is detected, the bonus and any winnings will be forfeited.
• Cashback bonuses can generally be withdrawn directly, though wagering requirements on specific games may apply.

06 Gaming Rules

All games on de999 are operated by licensed third-party game providers. Each game has its own RTP and rules, which you should review before playing.

• All game outcomes are determined by a Random Number Generator (RNG) — fully unbiased and audited by a third party.
• If a game is interrupted due to a technical error, de999 may void the round and refund the bet amount.
• De999 is not responsible for game losses caused by internet disconnection.
• For Sports Betting, official results are considered final.
• De999 reserves the right to accept or void any bet, particularly in cases of suspicious betting patterns.
• In Live Casino games, the dealer's decision is final. If you have a complaint, you may request a recording review.

07 Prohibited Activities

The following activities are strictly prohibited under de999's terms and conditions. Any violation will result in permanent account closure and the balance may be forfeited.

• Using bots, scripts, or automated software to play games.
• Claiming bonuses or promotions through multiple accounts.
• Using collaborative betting (betting against each other) to exploit bonus benefits.
• Attempting to hack or breach the platform's security systems.
• Using de999 for money laundering or processing illegal funds.
• Harassing, threatening, or disrespecting other users.
• Creating an account with false information or submitting forged verification documents.

08 Privacy & Data Protection

De999 takes the security of your personal information extremely seriously. Our privacy policy is fully aligned with de999's terms and conditions.

• Your personal information is protected with SSL encryption.
• De999 does not sell your information to third parties.
• Payment information is stored on secure servers and no staff member has direct access to it.
• Information may be disclosed to authorities upon request where required by legal obligation.
• For more details, visit our Privacy Policy Read.

09 Responsible Gaming

De999 believes gaming is purely for entertainment. As part of de999's terms and conditions, we actively promote responsible gaming.

• You can set daily, weekly, or monthly deposit limits at any time.
• You can set a session time limit to prevent yourself from playing for extended periods.
• You may use the Self-Exclusion feature to temporarily close your account for a set period if needed.
• If you notice signs of gaming addiction, seek professional help. de999 is always here to support you.
• No one under 18 is permitted to use de999 — this is strictly enforced.

10 Account Closure & Restrictions

De999 reserves the right to temporarily or permanently suspend an account under the following circumstances.

• Breach of any provision of these terms and conditions.
• If suspicious or fraudulent activity is detected.
• Failure to cooperate with KYC verification.
• Accounts that have been inactive for an extended period (over 12 months).
• Due to legal requirements or by order of relevant authorities.

You may request account closure at any time through our support team. Any valid balance can be withdrawn before the account is closed.

11 Terms Update Policy

De999 reserves the right to update these terms and conditions at any time. A notice will be posted on the website before any changes take effect.

• Advance notice of major changes will be sent to your registered email or via SMS.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure.
• The date of the latest update will always be shown at the top of this page.

12 Contact

If you have any questions or concerns about de999's terms and conditions, please contact our support team. We are always here to help.

• Live Chat: Active 24/7 — the fastest way to get help.
• Email: [email protected] — Responses within 24 hours.
• Complaints process: Contact us via live chat and we will resolve your issue within 48 hours.